Shipping policy

Shipping Policy

Shipping Locations

We currently ship to:

  • England

  • Wales

  • Scotland

  • Northern Ireland

  • Republic of Ireland

At this time, we do not ship outside of these locations.

Shipping Rates

  • Free standard shipping on all orders delivered to England, Wales, and Scotland.

  • A flat shipping fee of £3.50 applies to all orders delivered to Northern Ireland and the Republic of Ireland.

Shipping costs will be clearly displayed at checkout before payment is completed.

Processing Time

All orders are processed within 1–4 business days (Monday–Friday, excluding bank holidays).

You will receive a confirmation email once your order has been dispatched.

Delivery Times

Estimated delivery times:

  • England, Wales & Scotland: 2–4 business days

  • Northern Ireland & Republic of Ireland: 3–6 business days

Delivery times are estimates and may vary during busy periods or due to courier delays.

Order Tracking

Once your order has shipped, you will receive a tracking number via email (if tracking is available).

Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Courier issues

  • Weather conditions

  • Peak seasons

  • Bank holidays

We are not responsible for delays once the order has been handed to the courier.

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of the expected delivery date at:

📧 [email protected]

We will work with the courier to resolve the issue as quickly as possible.